Debt Collector Charged for False Claims & Wasted Time
Based on the original article by Simon Tilly on debtdefenders.org
Debt collection agency Robinson Way ignored Simon when he had already shown the water bill from their client Anglian Water was not actually owed. After being reasonable with them, he eventually charged them £25 for wasting his time and sent in the County Court Bailiffs.
What Happened?
After sending Anglian Water the evidence that his old tenancy covered his water bills, therefore he was not liable, they ignored him and went to a debt collector Robinson Way.
When disputing with Robinson Way, they told him to send evidence.
Simon told them to contact their client because they have the details and if they request the documents again he would charge them £25 for his time.
They did ask him again, rather than go to their client (Anglian Water) so Simon sent them an invoice for £25.
They sent the debt back to Anglian Water, but ignored Simon's request for the £25.
He filed through the County Court, and they even ignored that.
He was awarded a "default judgement" because Robinson Way did not acknowledge the court paperwork or defend it.
They still ignored all of that so Simon was awarded a CCJ and had to then apply for a warrant of control and send in the County Court Bailiffs using an N323 "Request for Warrant of Control", in order to recover the money he was owed.
Robinson Way, a company that claims to embody the "new credit age" with ethical account management and "robust processes", whose stated objective is to "deliver outstanding collection services"
• Hypocrisy and Failure to Practice Ethics: Robinson Way claims to utilize ethical account management, robust processes for handling queries, and solid strategies for tackling debtors. Their stated objective is to deliver outstanding collection services. However, the sources contend that they "do not practice what they preach".
• Case Example (The Author's Experience): The author experienced repeated time wasting and administrative hassle from Robinson Way and their client (Anglian Water), who repeatedly requested documentation the client already had.
• The Irony of Debt Collection: After the author invoiced Robinson Way for their wasted time (£25), the company ignored the payment. Robinson Way's internal Modus Operandi for paying bills appeared to be ignoring the problem, sending inadequate communication, and hoping the debt would "just go away".
• Ignoring Legal Action: Despite the author pursuing the payment through civil action, including issuing a claim via moneyclaim online, being awarded a default judgment (CCJ), and issuing a bailiff warrant, Robinson Way ignored every step.
• Resolution: The company finally paid the debt they owed to the author, along with bailiff fees, only after a bailiff visited their offices with a warrant.
